Cancellation in Case of Damage: In case if you receive a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint by raising a ticket at help center.
Damage & defect will be assessed in 72 hours, and a solution will be provided. If, in the opinion of Honey Touch, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Honey Touch, to address the issue.
Cancellation in case of Wrong Product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it by raising a ticket at the help center.
Cancellation in case of Change in Requirement: You can cancel your order for any product within 24 hours of placing it, and a full refund will be initiated pertaining to the order.
However, cancellation can only be done if the product is in production / pre-production stage. Cancellation is not possible after a product has been dispatched from the national/regional warehouse. Post the 24-hour window, no cancellation will be entertained.
You must address or submit the damage/defect concern within 72 hours. Any queries for damage/defect will not be entertained once the timeline is breached.
For fragile products, customers are requested to share an unboxing video in case of damage/defect.
For more details, please get in touch with us at info@sabiwabi.in
