Return & Refund:
If you are eligible for any refund, the same shall be given to you as per the following guidelines:
All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
Refund will be initiated via NEFT, cash or by the way payment was originally made.
Depending on the orders, the processing charges might be deducted.
Warranties:
Our products come with 36 months* warranty period, which covers manufacturing/workmanship defects issues that occur during the warranty period. The warranty applies to furniture used under normal household conditions.
This warranty applies to the products purchased after 25th Feb 2023.
This limited warranty does not apply to the following:
Normal wear and tear of the product over prolonged use
Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents
Damage caused due to incorrect installation/assembly by the customer
Products that have been stored, assembled, or installed incorrectly, used inappropriately or cleaned using the wrong cleaning methods or cleaning products. (eg, upholstery furniture will lighten over time if it's exposed to direct sunlight)
Cracks developed due to the displacement of the product
Decaying of wood due to consistent exposure to water
In response to seasonal climate variations, solid wood will contract and expand throughout the life of the product, and it does not cover under the warranty section (for solid wood furniture).
Joint lines, wood grains, or other issues related to the natural characteristics of wood are not defects and are not covered under warranty. In addition, any claim for seasonal splits or joint opening is limited to the warranty period from the time of purchase (for solid wood furniture).
Upholstery fabrics such as seat covers have no warranty. For upholstery products, the warranty applies to the frame and mechanisms, if any.
Non-standard dry-cleaning procedures or the use of harsh chemicals.
Consistent with industry benchmarks, variations of up to 2 inches in the dimensions of furniture pieces are acceptable. Such discrepancies are typical due to the nature of materials and manufacturing processes and do not impair the quality or functionality of products. As such, these variations are not covered under our warranty.
As per the industry standards, uneveness of upto 5mm (including gaping) due to variations in floor and surface levels is considered acceptable and does not constitute a defect under our warranty terms.
Please note that our product warranties will be terminated if the product is relocated from its original delivery location. Relocating your product to a new address effectively ends the warranty period. To avoid voiding your warranty, please consider this before planning any relocation of your purchased items.
The warranty on our products will be considered null and void if any installation, assembly, or repair has been carried out by a third party not authorized by Honey Touch. To maintain your warranty coverage, please ensure that all installations and repairs are conducted by approved Honey Touch professionals.
Warranty Contact
In case of any issues, please raise a ticket through the Help Centre, and we will resolve your query at the earliest.
Delivery:
Our support and delivery team will be in coordination with you for a hassle-free installation process.
Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.
Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)
Extra charges applicable for weekend or specific time deliveries.
Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line, Honey Touch shall be free to charge for holding the products for longer.
